Effective Date: 20/06/2025

 

At Valour Stone, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or use our services.

 

1. Information We Collect

 

We may collect the following personal information:

• Contact Details: name, email address, phone number, shipping/billing address

• Order Details: ring size, engraving preferences, custom design files or sketches

• Payment Information: processed securely via third-party payment providers (we do not store full card details)

• Website Usage Data: IP address, browser type, device information, pages visited (collected via cookies and analytics tools)

 

2. How We Use Your Information

 

We use your information to:

• Process and deliver your order

• Communicate with you about your order, designs, or inquiries

• Provide customer support and resizing or repair services

• Improve our website and services

• Send occasional updates, if you’ve opted in to receive them

We do not sell, rent, or trade your information to any third parties.

 

3. Sharing of Information

 

We only share your data with:

• Trusted service providers who help us fulfil orders (e.g. couriers, payment processors)

• Legal authorities if required by law or for fraud prevention

All third-party partners are expected to meet strict privacy and data protection standards.

 

 

4. Data Security

 

We take reasonable precautions to protect your personal information from loss, misuse, and unauthorised access. Your data is stored securely, and payment information is encrypted and processed by reputable third-party services.

 

5. Cookies

 

Our website uses cookies to improve user experience and analyse traffic. You can choose to disable cookies in your browser settings, but some features of the site may not function properly as a result.

 

6. Your Rights

 

You have the right to:

• Access the personal information we hold about you

• Request corrections to your information

• Ask for your data to be deleted (unless we are legally required to retain it)

• Withdraw your consent to receive marketing emails at any time

 

To make a request, contact us at the details below.

 

7. Third-Party Links

 

Our website may contain links to other websites. We are not responsible for the privacy practices or content of those external sites.

 

8. Changes to This Policy

 

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.

 

Contact Us

 

If you have any questions or concerns about your privacy or this policy, please contact:
Email: info@valour-stone.com