Terms & Conditions
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These Terms and Conditions govern your use of the Valour Stone website and services. By accessing or purchasing from our website, you agree to be bound by the following terms. Please read them carefully.
1. About Us
Valour Stone is a New Zealand-based company specialising in the design and manufacture of bespoke signet rings. All rings are custom made to order, and many include personalised engraving artwork.
2. Custom Orders and Artwork
All signet rings are made to order and often involve custom designs and artwork.
By submitting a design (including sketches, images, and descriptions), you confirm that:
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You have the rights to use that design, or you have permission from the rightful owner.
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You grant Valour Stone the right to use the submitted materials for the sole purpose of producing your order.
We reserve the right to decline artwork we deem offensive, unlawful, or unsuitable for engraving.
3. Pricing and Payment
Prices are stated in New Zealand Dollars (NZD) and may change without prior notice.
We require full payment before production begins on custom orders.
Payment can be made via credit card, bank transfer, or other secure payment methods as listed on our website.
4. Production and Delivery
Production timeframes vary depending on the complexity of the design and materials selected. Estimated timeframes will be provided upon order confirmation.
Delivery times are estimates only. Valour Stone is not responsible for any delays caused by postal or courier services, customs, or other external factors.
5. Returns and Refunds
Due to the bespoke nature of our products, we do not accept returns or offer refunds for change of mind or incorrect sizing.
However, we are committed to customer satisfaction and will work with you to resolve any issues related to craftsmanship or defects.
Please contact us within 14 days of receiving your order if you believe there is a problem.
6. Ring Sizing
It is the customer's responsibility to provide the correct ring size. We offer guidance and advice, but cannot guarantee accuracy unless the sizing is confirmed by a jeweller.
We do offer a complimentary resizing service on select rings—please refer to our resizing policy for more information.
7. Intellectual Property
All content on this website — including images, text, logos, and designs — is the intellectual property of Valour Stone or its contributors and may not be reproduced without permission.
8. Privacy Policy
We respect your privacy and only collect personal information necessary to complete your order or improve our service. For more information, please see our [Privacy Policy].
9. Limitation of Liability
Valour Stone will not be liable for any indirect or consequential loss or damage arising from the use of our website or products, including loss of profit or personal injury. Our total liability shall not exceed the amount paid for the product in question.
10. Governing Law
These terms are governed by the laws of New Zealand. Any disputes arising will be handled in accordance with New Zealand law.
11. Changes to Terms
We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Changes will take effect immediately upon being published on this page.
Contact Us
If you have any questions about these Terms and Conditions, please contact us at:
Valour Stone